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SoftExpert SE Suite Helps Milano Automate Processes

August 2019 – Milano is a logistics operator for dry loads, cold chain and document management and storage. The company specialises in integrated logistics projects for the public and private sectors.

The Challenge
According to Mayara Arantes, process analyst at Milano, the operation had many parallel controls, which led to document management failures. In addition, there were many problems with process tracking, which resulted in loss of records.

The Solution
To meet this challenge, Milano implemented SoftExpert’s Document, Form, Problem, Workflow, Performance, Process, Action Plan, Request, Analytics and Risk elements of SoftExpert Excellence Suite (SE Suite), a platform for management excellence, process improvement and regulatory compliance, comprising 38 user-selectable integrated modules in total.


According to Arantes, the company was able to automate processes and improves its document management using SoftExpert Suite. The solution also has improved the monitoring activities with online document consulting. Internal and external auditing procedures have become clearer, with control of document revisions and control of copies. Moreover, the consumption of paper has decreased considerably. SE Suite also assists in the maintenance of the company’s ISO 9001 and ISO 14001 certifications.

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