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General International Embraces Power of Epicor Cloud ERP to Accelerate Business Growth

Dubai-based General International Group started operations more than three decades ago, delivering best-in-breed health, safety, and security solutions to more than 1,000 customers across all major verticals. Today it has a well-established global reputation in fire safety, security and ELV, water treatment, facilities management, and many other areas vital to the maintenance of robust national infrastructure. Over the years, the company has taken seriously the responsibility that role implies – to deliver optimum quality solutions on time, every time.

Industry: Engineering & Contracting

Product: Fire & Life Safety, Security & ELV, Water Treatment, Facilities Management

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Employees: <500

Head Office: Dubai, UAE


  • Lack of real-time access to data and poor reporting capabilities
  • Majority of process across departments were manual and prone to error
  • Legacy ERP incapable of handling volume of transactions


  • Epicor Cloud ERP


  • Systematic controlled workflow between departments
  • Customised reporting enables faster, strategic decision making
  • Cloud solution allows easy scalability in line with business needs
  • Easy to replicate system, processes, and best-practices across new business units

Sameh Awad, Director at General International Group, explains, “We had an Oracle® database system with a customised graphical user interface (GUI) in place, which was used primarily for financial management and stock control. It just wasn’t the right fit for our growing operating model. The setup made necessary a lot of manual processing; and our key challenge was reporting.”

“Decision-makers could wait up to five days for reports. And if consolidated statements from the company’s Abu Dhabi and Dubai offices – which are run separately for regulatory purposes – were needed, such information would take accountants “a day or two” to consolidate.

“Our new visibility, through our robust reporting system, allows me to receive a weekly report that compares week- by-week performance. This has been of particular use during COVID-19 in assessing the impact of the crisis on our business. We are also working on customisable reports for receivables, supply-chain, sales, and others that were previously manual. With Epicor,
we now have real-time, reliable data from which we can draw actionable business intelligence. That means faster decisions, cost savings and shrewder strategy.”

About Epicor
 Epicor Software Corporation drives business growth by providing flexible, industry-specific software designed to fit the precise needs of your manufacturing, distribution, retail and service operations. Epicor solutions can dramatically improve performance and profitability while easing complexity, enabling you to focus on growth.

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