Menu Close

SoftExpert Solution Solves Hyundai’s Suggestion Program Problems

Located in Piracicaba, Sao Paulo, Hyundai’s Brazilian factory has 2,800 employees, with a production capacity of 210,000 cars per year. The plant has the first research and development centre of Hyundai Motor Group in the Southern Hemisphere.

Industry: Automotive

Product: Motor Vehicles

Employees: 2,800+

Hyundai Brazil: Piracicaba, Sao Paulo, Brazil

The Challenge

Hyundai’s “My Brilliant Idea” portal was previously completely manually, and the process of registering and approving ideas typically took days to complete. Suggestions were captured in multiple spreadsheets, and follow-ups were carried out manually via email.

“The process depended on the manual collection of signatures, making it impossible to automatically manage deadlines and responsibilities, causing loss of information”, said Fernanda Zucoloto, Quality Supervisor at Hyundai.

The Solution

Hyundai decided to adopt SoftExpert’s Excellence Suite software as a means of providing a portal for its employee suggestion program. Now the process can be done in a few minutes. Suggestions are now centralised via a customisable portal with automatic reminders, allowing employees to register, follow up on their suggestions in real time, and redeem their points.

“This greatly facilitated the execution of the workflow and the effective management of information, providing more focussed and objective action planning”, said Zucoloto.

The Results

In six months the portal has already had 1,485 ideas registered, with 866 in progress and 231 implemented. Requests made before automation were included in the platform to facilitate follow-up, totalling 4,000 records.

“We’ve had very positive feedback from employees, as the system facilitated the follow-up of everyone involved in the process, providing more control and autonomy in the management of the ideas generated”, stated Libele Silva, Hyundai’s Quality Assurance Analyst responsible for the project.

SoftExpert Advantages

  • Low complexity of implementation
  • Excellent cost vs benefit relationship
  • Integrated components
  • 100% web-based


  • Greater agility and reliability
  • Follow-up on actions and suggestions for improvement
  • Process optimisation
  • More effective, ensuring customers’ problems are not repeated.

About SoftExpert

Founded in 1995, SoftExpert currently has more than 2,000 customers and 300,000 users in more than 30 countries. The company serves areas such as manufacturing, government, pharmaceuticals, hospitals and laboratories, financial services, high technology, IT services and education.

About RSPH

RSPH and its team of Resultantstm are active proponents of digitalisation, and are highly experienced in helping customers derive real value from their current and future investment in digital business platforms, leading to better performance.

RSPH is also passionate about making a difference in society by helping companies deliver real value to their stakeholders through:

  • improving organisational and operational performance and efficiency
  • reducing risk and cost of regulatory compliance
  • combatting bribery and corruption
  • improving quality of service and customer satisfaction
  • maintaining corporate/brand reputation
  • maximising profitability, sustainability and growth.

Subscribe here if you would like  to receive our newsletters and articles: